Have questions regarding the new RefWorks or need technical support?
Contact our Support Team for help, or, submit a case.
Telephone support hours are generally:
Weekend support is not available via telephone.
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found on our
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Our New RefWorks screencasts are available 24/7 on our YouTube Channel.
RefWorks has an easy to use tool that installs in any web browser called the Save to RefWorks button. The Save to RefWorks button grabs information from any web page – in some cases a complete article – and adds it to your RefWorks library.
To add the Save to RefWorks button to your browser, click on the More icon 
and select Tools. Simply drag the Save to RefWorks button to your browser. Once you’ve installed it, go to any web page and click the Save to RefWorks button to capture the information.
You can save a set of search results or an individual article - the choice is yours. You can easily edit metadata prior to importing into RefWorks.