RefWorks: Getting Started with New RefWorks

Have questions regarding the new RefWorks or need technical support?

Contact our Support Team for help, or, submit a case.

Telephone support hours are generally:

• Monday – Friday: 6:00 am – 7:45 pm Eastern Time
• Monday – Friday: 3:00 am – 4:45 pm Pacific Time

Weekend support is not available via telephone.

In addition, the new RefWorks Support Pages are available at any time.

More information about upgrading to the new RefWorks can be found on our

We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.

Our New RefWorks screencasts are available 24/7 on our YouTube Channel.

An institutional account is available to anyone at a subscribing institution and includes unlimited document storage, unlimited sharing inside and outside the institution, easy institution-wide sharing, phone and email tech support, training and more.

To create a RefWorks account:

1. Go to http://refworks.proquest.com and click the “sign up” link.
2. Fill in your information making sure to use your institutional email address (you can’t sign up with @yahoo.com, @gmail.com, etc.).  Using your institutional email address will help us know whether you are entitled to an institutional account (with all the benefits mentioned above!).

Once you activate your account (you'll receive an email with a link to complete the registration process), you’ll get access immediately and can get started managing your documents.