RefWorks: Welcome to the New RefWorks!

Need Help?

Have questions regarding the new RefWorks or need technical support?

Contact our Support Team for help, or, submit a case.

Telephone support hours are generally:

Monday – Friday: 6:00 am – 7:45 pm Eastern Time
Monday – Friday: 3:00 am – 4:45 pm Pacific Time

Weekend support is not available via telephone.

In addition, the new RefWorks Support Pages are available at any time.

More information about upgrading to the new RefWorks can be found on our

RefWorks Customer Resources page

Feedback

RefWorks Ideas Exchange
Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

What is RefWorks?

Welcome to the New RefWorks!

This LibGuide has been updated to quickly link to the product support information in the RefWorks Knowledge Center. Use the links below to access product information and answers to RefWorks questions.

Product Documentation and How-to Guides

RefWorks Videos

We invite you to visit our Youtube channel