Communication is about being a good talker, listener or writer. It involves being confident about speaking to people in a variety of settings. It also involves writing well enough to be understood in emails and memos. Written and verbal communication skills are vital.
Hansen, J. (2010). Teaching Without Talking. Phi Delta Kappan, 92(1), 35–40.
Communication Skills. (2005). Tech Directions, 64(10), 26–27.
Nordbäck, E. S., Myers, K. K., & McPhee, R. D. (2017). Workplace flexibility and communication flows: a structurational view. Journal of Applied Communication Research, 45(4), 397-412
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