Foundations of ITIL by 
Help Desk, Service Desk Best Practice Handbook Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice
3D Storytelling by 
Web 2.0 Tools and Strategies by 
PowerPoint for Teachers by 
The Web Collection Revealed by 
Enterprise Architecture a to Z by The Google IT Support Professional Certificate introduces you to troubleshooting, customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace.
In the Google IT Professional Certificates, you’ll engage with a dynamic mix of hands-on labs and other interactive assessments, all developed by Googlers.
The Google IT Support Professional Certificate introduces you to troubleshooting, customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace.
The Google IT Automation with Python Professional Certificate builds on your IT foundations to help you take your career to the next level. This program teaches you in-demand skills like programming in Python, using Git, advanced troubleshooting, and IT automation techniques.
The Google IT Support Professional Certificate program has enrolled over 100,000 people interested in jobs in IT. We worked with Coursera to design a program that both attracts a diverse group of learners and provides effective pathways to new careers. A few takeaways from the first year of the program:
In our 2019 Google Impact Report, we dive deeper into these findings and how they’ve informed our continued work on the program. Learn more about how our IT certificate is helping Americans prepare for jobs in IT here.
What is the refund policy?
Can I just enroll in a single course?
Is this course really 100% online? Do I need to attend any classes in person?
What is IT support?
Why did Google create this program?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
What will I be able to do upon completing the professional certificate?
What kind of companies hire IT Support professionals?
What is unique about this program?
Can I get academic credits for taking this program?
Will completing the certificate prepare me for the CompTIA A+ exams?
Is this program offered in other languages?
Is the Google IT Support Professional Certificate licensed?
